Planning and Quality Division (DPQ)
Coordination: João Patrício 
The Planning and Quality Division (DPQ) of the Instituto Superior Técnico (IST) is a strategic unit dedicated to the collection, analysis and processing of information that supports strategic planning, quality assessment and decision-making within the institution.
| Subject |  Email Address |
| General contact, requests for information and cooperation | planeamentoequalidade@tecnico.ulisboa.pt |
| Requests for data and statistical information | aep@tecnico.ulisboa.pt |
| Support for the preparation of surveys | sei@tecnico.ulisboa.pt |
| IST Employability Observatory | oe@tecnico.ulisboa.pt |
| Observatory of Best Practices | observist@tecnico.ulisboa.pt |
Areas of Activity
DPQ is structured into two main areas, each with specific responsibilities:
1. Statistics and Planning Office (AEP)
Coordination: Marta Graça
Objective: To develop planning and decision-making tools through statistical analysis, prospective studies, and academic and human resources data management.
Main Activities:
- Preparation of plans and reports on the activities of IST and its administrative services;
- Supporting the management of the QUAR (Assessment and Accountability Framework) and monitoring its indicators;
Monitoring the IST Strategic Plan; - Producing statistics, analysing data, organising and managing information to support the Quality Management Area and IST Management Bodies;
- Development of dashboards and statistical studies (e.g. ‘Técnico in Numbers’, admission data, human resources);
- Collection and processing of data for external entities (e.g. RAIDES Survey, DGES);
- Studies on academic success, school dropout and student performance;
- Management of surveys to characterise the academic population.
2. Quality Management Office (AGQ)
Coordination: João Fernandes
Objective: To implement and monitor quality management systems, promoting continuous improvement and stakeholder satisfaction.
Main Activities:
- Management of the Integrated Quality Management System (SIQuIST), including the Quality Plan and Procedure Manuals;
- Support for the accreditation (A3ES) and certification (EUR-ACE) processes for study cycles;
- Monitoring of quality indicators and preparation of self-assessment reports (R3AS);
- Management of four strategic observatories: Graduate Employability Observatory (OEIST); Good Practices Observatory (ObservIST); University Rankings Observatory and Observatory for Diversity, Equity and Inclusion (OMNES);
- Development and application of questionnaire surveys to students, graduates, workers and employers (e.g. I2AT, IATT, IEDT);
- Conducting scientometric studies and analysing university rankings;
- Support for the preparation of surveys and technical support for the IST online questionnaire platform and management of SugerIST.
Team
| Name | Telephone | Tel. Extension | |
| João Patrício |
joao.patricio@tecnico.ulisboa.pt | 21 841 97 97 | 37 97 |
| Isabel Duarte | beu.duarte@tecnico.ulisboa.pt | 21 841 97 99 | 37 99 |
| Statistics and Planning Office (AEP) | |||
| Marta Graça |
marta.graca@tecnico.ulisboa.pt | 21 841 74 96 | 14 96 |
| Celine Mestre | celine.mestre@tecnico.ulisboa.pt | 21 841 99 50 | 39 50 |
| Elsa Silva | elsa.silva@tecnico.ulisboa.pt | 21 841 74 10 | 14 10 |
| Mariana Sanches | mariana.sanches@tecnico.ulisboa.pt | 21 841 95 57 | 35 57 |
| Sara Galhoz | saragalhoz@tecnico.ulisboa.pt | 21 841 79 56 | 19 56 |
| Quality Management Office (AGQ) | |||
| João Fernandes |
joao.paiva.fernandes@tecnico.ulisboa.pt | 21 841 71 81 | 11 81 |
| Carlos Carvalho | carlos.martins.carvalho@tecnico.ulisboa.pt | 21 841 77 51 | 17 51 |
| David Joaquim | david.joaquim@tecnico.ulisboa.pt | 21 841 78 08 | 18 08 |
| Isabel Ribeiro | iribeiro@tecnico.ulisboa.pt | 21 841 77 44 | 17 44 |
| Margarida Melo | margarida.melo@tecnico.ulisboa.pt | 21 841 78 03 | 18 03 |
| Marta Pile | marta.pile@tecnico.ulisboa.pt | 21 841 71 80 | 11 80 |
| Miguel Coimbra | miguel.m.coimbra@tecnico.ulisboa.pt | 21 841 75 90 | 15 90 |
| Susana Giraldes | susana.giraldes@tecnico.ulisboa.pt | 21 841 81 20 | 21 20 |